Privacy Policy
Last updated: September 2026MyPetCare.Pro ("we", "our", "us") is a pet care booking platform operated by Southbyte, based in the United Kingdom. This policy explains what personal data we collect, why we collect it, and your rights.
1. Who we are
Operator: Southbyte
Website: https://www.mypetcare.pro
Contact: support@southbyte.co.uk
2. Data we collect
We collect only what is necessary to provide the service:
Account information — name, email address, password (hashed), postcode, and role (pet owner or business).
Profile information — bio, profile photo, services offered, mobile number (businesses only, shared with clients on confirmed bookings).
Pet information — pet name, type, location details, vet contact details, and care instructions you add to your account.
Credential documents — insurance certificates, DBS confirmations and qualification documents businesses choose to upload for verification. Stored privately and viewed only by our team; never shown to other users.
Booking records — booking dates, service type, status, and notes exchanged between parties.
Messages — in-app messages between pet owners and businesses.
Walks & photos — walk locations, descriptions and images shared on the Find a Walk map.
GPS walk routes — when a business records a walk in the MyPetCare.Pro app, the route its walker's phone took during that walk. See section 5b.
Device information — when using the mobile app, standard request metadata (IP address, OS version) may appear in server logs.
Payments. Paying through MyPetCare.Pro is optional — it's there for convenience, and you're always free to pay your business directly by cash, bank transfer or any other means, which doesn't involve us at all. When you do choose to pay through the Platform, the payment is handled securely by Stripe, our payment provider. Your full card and bank details go straight to Stripe and are processed under Stripe's own privacy policy — MyPetCare.Pro never sees or stores them. We receive only what we need to attach to your booking: whether a payment succeeded, the amount, and a Stripe reference. A fee covering card processing plus our 2% platform fee is deducted from the business's payout.
3. How we use your data
Providing and operating the booking and messaging service.
Sending transactional emails (booking confirmations, reminders, message notifications).
Displaying business profiles to prospective clients.
Calculating approximate distance between pet owners and businesses using UK postcodes.
Security, fraud prevention, and debugging.
4. Legal basis (UK GDPR)
Contract — processing your data to provide the booking service you signed up for.
Legitimate interests — security, abuse prevention, and service improvement.
Consent — profile photos and Feed posts (you choose to share these publicly).
5. Data sharing
We do not sell your data. We share it only with:
Microsoft Azure — hosting (App Service, SQL Database, Blob Storage) within the UK/EU region.
Microsoft 365 (Graph) — transactional email delivery (booking confirmations, reminders, notifications).
Stripe — payment processing, but only when you choose to pay through the Platform or a business sets up payouts. Stripe handles card and bank details directly; we don't receive them.
Other users — your display name, profile photo, bio, and services are visible to other logged-in users. Your mobile number is shared only with clients whose bookings are confirmed.
5a. Invitations sent by a business
A business can invite its own existing customers to the Platform by entering their email addresses, and can add a customer's email address when booking that customer in. In those cases the business is the data controller for the address they provide, and we act as processor on their behalf — we use the address to send that invitation or booking confirmation and for nothing else. We do not add these addresses to any marketing list and we do not share them with other businesses.
Businesses must only enter addresses of people who are already their customers and who would expect to hear from them. If you've received an invitation you didn't expect, ignore it — no account is created unless you choose to make one — or contact us at Support@southbyte.co.uk and we'll remove the address.
5b. GPS walk tracking
Businesses can record a walk's route with the MyPetCare.Pro phone app, so you can see where your pet was taken. How it works:
Whose location. Only the walker's — the business owner or a member of their staff — and only from when they tap Start walk until they tap End walk. Their phone shows a notification the whole time. Pet owners' locations are never tracked.
Who can see it. The business, and the customers booked on that walk. Customers see the route with the first and last 100 metres left off, so a group walk doesn't show where the other dogs were collected. Routes are never shown on the public Find a Walk map or to anyone else.
How long it's kept. Routes are deleted automatically after 90 days. The walk's distance, duration and times stay with the booking.
Legal basis. Legitimate interests — the business showing its customers the walk they paid for took place, and the customer being able to check on their pet.
6. Data retention
We retain your data for as long as your account is active. You may request deletion at any time by emailing support@southbyte.co.uk. Completed and cancelled booking records may be retained for up to 12 months for dispute resolution. GPS walk routes are deleted after 90 days.
7. Your rights
Under UK GDPR you have the right to:
Access the personal data we hold about you.
Correct inaccurate data.
Request deletion of your data ("right to be forgotten").
Object to or restrict certain processing.
Receive your data in a portable format.
To exercise any of these rights, contact us at support@southbyte.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies
The website uses a single session cookie for authentication and an antiforgery cookie for form security. No analytics, tracking, or advertising cookies are used. The mobile app does not use cookies; it stores an authentication token securely on your device.
9. Children
MyPetCare.Pro is not directed at children under 13. We do not knowingly collect data from children.
10. Changes to this policy
We may update this policy from time to time. Significant changes will be notified by email. The "last updated" date at the top of this page will always reflect the current version.
11. Contact
Questions about this policy? Email us at support@southbyte.co.uk.